Hello! I am Jessica Osborne, Principal Evaluation Associate at the University of Mississippi Center for Research Evaluation. My role involves providing evaluation services for the higher education field, with projects located across the US, and my background includes not only evaluation but also experience working as a professor, administrator, and student success practitioner within numerous higher education contexts including community colleges, adult education, and R-1 institutions. I love working in evaluation and higher education and am passionately committed to helping students succeed by providing high-quality evaluation that improves student programs, and consequently student outcomes. One commonality I have seen across projects, positions, and institutions: we do not have a solid understanding of our students – who they are, what they need, what motivates them, why they struggle, why they succeed.