GOV TIG Week: Rakesh Mohan and Bryon Welch on Evaluation of Large IT Systems
Greetings from beautiful Boise! We are Rakesh Mohan and Bryon Welch from the Idaho legislature’s Office of Performance Evaluations. Last February, the Idaho legislature asked us to evaluate the state’s new system for processing Medicaid claims. Legislators had received many constituent complaints that claims from Medicaid providers were being denied, delayed, or inaccurately processed. Legislators …
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