ACM TIG Week: Building Staff Evaluative Thinking (and a Pyramid) with a Guest Needs Hierarchy by Lauren Holley
Hello! I’m Lauren Holley, the Audience and Evaluation Specialist at Space Center Houston. I work with our full organization; as our first in-house evaluator, I am shaping colleagues’ perspectives of evaluation and embedding accountability, iterative improvement, and focus on outcomes into our offerings. Our greatest and broadest offering is our general visitor experience. With consistent …