Hello again from the MBA, doctor and two nurses at UMass Medical School’s Center for Health Policy and Research – Office of Health Care Innovation and Quality to talk about “5 Whys” as an evaluation tool. We have all encountered problems that refuse to go away. We think we’ve “fixed” it and it comes back …
An MBA, three nurses and a doctor at UMass Medical School’s Center for Health Policy and Research (CHPR) – Office of Health Care Innovation and Quality are back again. In the evaluation world, we often use QI methods to improve the processes by which we conduct our work, such as improving systems for file management, which we discuss …
What do one doctor, three nurses and an MBA have in common? More than you might think . . . We’re Pam Senesac, Anita Morris, Sai Cherala, Joan Johnston, and Ruth Aboagye, members of the Healthcare Innovation & Quality unit at UMass Medical School’s Center for Health Policy and Research, dedicated to individual and organizational …
Hello again from Ruth Aboagye – UMass Medical School, co-author of 3 blogs when we touched on Facts and Failures and talked in depth about Fishbones and Five Whys. Today, the focus will be on process flows also known as Flowcharts, which visually convey the steps in a process. More importantly, it helps you understand …
Improving Performance with Flowcharts by Ruth Aboagye Read More »
Hi. We’re Sherry Campanelli, Program Compliance Manager and Laura Newhall, Clinical Training Coordinator, from the University of Massachusetts Medical School’s Disability Evaluation Services (DES). As an organization, we are committed to following Lean principles to enhance our services for people with disabilities. Lean principles assist organizations to maximize value while minimizing waste. These principles can …
Sherry Campanelli and Laura Newhall on Utilizing Idea Boards as an Evaluation Tool Read More »
Hello, I am Lacy Fabian, a Healthcare Evaluation Specialist. Moving the needle toward higher quality healthcare at the national level brings with it tremendous amounts of data. The volume of data is beneficial for designing complex models; however, the downside is that the data are often processed manually and years old by the time they …
Lacy Fabian on Waiting for Data Read More »
Hi! We’re Laura Sefton, Judy Savageau, and Linda Cabral from the University of Massachusetts Medical School’s Center for Health Policy and Research (CHPR). Often, performance improvement isn’t built into an evaluation project because it can take time that we feel we don’t have when the next project needs our attention. However, we have found that …
