root cause analysis

Ruth Aboagye, Sai Cherala, Pam Senesac, and Joan Johnston on Quality Improvement (QI) in Evaluation: Ask Why Again and Again and Again

6 Comments / Uncategorized / August 3, 2016 July 30, 2016

Hello again from the MBA, doctor and two nurses at UMass Medical School’s Center for Health Policy and Research – Office of Health Care Innovation and Quality to talk about “5 Whys” as an evaluation tool. We have all encountered problems that refuse to go away. We think we’ve “fixed” it and it comes back …

Ruth Aboagye, Sai Cherala, Pam Senesac, and Joan Johnston on Quality Improvement (QI) in Evaluation: Ask Why Again and Again and Again Read More »

ACA TIG Week: Don Glass on Seeing the System Using Root Cause Analysis

3 Comments / Arts, Culture, and Museums / December 7, 2015 December 4, 2015

Hi. I am Don Glass, an independent consultant who is a visual artist, learning designer, and developmental evaluator. Hot Tips: One of the things that I love about attending the AEA annual conference is getting the opportunity to better understand how my work can relate to and be informed by recent debates and developments in the …

ACA TIG Week: Don Glass on Seeing the System Using Root Cause Analysis Read More »