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performance improvement

Needs Assessment TIG Week: Five Must Read Articles on Needs Assessment by Ryan Watkins

I’m Ryan Watkins, Professor at George Washington University. Today’s article is a re-post, with updated links, of a 2012 AEA365 post. Lessons Learned: Get familiar with needs assessment literature. Even if you only occasionally conduct needs assessments, it is important to be aware of the research literature that supports your theories, processes, and tools. I’ve …

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Pam Senesac, Anita Morris, Sai Cherala, Joan Johnston, and Ruth Aboagye on Improving Performance: Facts, Flowcharts, Fishbones, Five Whys, and the Failure

What do one doctor, three nurses and an MBA have in common? More than you might think . . . We’re Pam Senesac, Anita Morris, Sai Cherala, Joan Johnston, and Ruth Aboagye, members of the Healthcare Innovation & Quality unit at UMass Medical School’s Center for Health Policy and Research, dedicated to individual and organizational …

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NA Week: Ryan Watkins on Five Must Read Articles on Needs Assessment

I’m Ryan Watkins, an Associate Professor at George Washington University. Lessons Learned: Get familiar with needs assessment literature Even if you only occasionally conduct needs assessments, it is important to be aware of the research literature that supports your theories, processes, and tools. I’ve summarized five “classic” articles on needs assessment that should be on …

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