Scott Hughes here from Albuquerque, NM where I serve on research faculty at the Cradle to Career Policy Institute of the University of New Mexico and as current president of the New Mexico Evaluators.
Almost a century and a quarter ago, Oscar Wilde wrote the farcical comedy, The Importance of Being Earnest, in which his cast put on false personae to avoid having to embrace social obligations, and to poke fun at the Victorian social conventions of the time. Such an approach obviously would be woefully unprofessional when engaging clients during an evaluation.
Lesson Learned: As professional evaluators, we owe it to our clients to be present and ourselves when establishing what they want to achieve from the evaluation and the expertise you offer. This is not to suggest you have to take yourself too seriously as that approach, too, is one fraught with pitfalls. The approach that I propose we consider is one of being present and utilizing the techniques of mindfulness.
Hot Tip: There has been much recent discussion about mindfulness and its application to personal and professional life. Those of you who are meditators will be familiar with the technique from your own, hopefully, daily practice. Simply stated, mindfulness is simply being conscious and present in the now, fully attending to the task-at-hand, and aware of the space where you are located in or moving through. Utilizing a mindfulness approach to the evaluation dynamic requires one listen to your client’s explanation of what is going on, what they perceive as issues that need to be addressed, and what outcomes they would like to realize as a consequence of the evaluation once finished.
Cool Trick: Such an approach also requires that you, for purposes of clarification, ask many questions and refrain from formulating solutions too soon. As responsible evaluators, and probably unnecessary to say, we also need to determine who the points of contact are and what type of data and information sources are available or can be developed within the organizational environment and budget constraints we will be working.
Being fully in the now with your client can help build a relationship based on trust and productive collaboration, and, hopefully, an invitation to get future contracts.
The American Evaluation Association is celebrating New Mexico (NM) Evaluators (www.nmeval.org) Week. Do you have questions, concerns, kudos, or content to extend this aea365 contribution? Please add them in the comments section for this post on the aea365 webpage so that we may enrich our community of practice. Would you like to submit an aea365 Tip? Please send a note of interest to firstname.lastname@example.org. aea365 is sponsored by the American Evaluation Association and provides a Tip-a-Day by and for evaluators.