Hi, my name is Dreolin Fleischer. I am a doctoral student at Claremont Graduate University. I would like to share resources, at different price points, I have used to capture and organize qualitative and quantitative telephone interview data.
One resource I have used in the past is Microsoft Office Access. You can create a form in Access that mirrors the interview protocol you are using. You control where each field on each form is located and you can create multiple tabs for different interview questions. As you conduct the interview you enter the interviewee’s responses directly into the field associated with the question you posed. Cost: $$
I have used online survey programs (e.g., SurveyGizmo, SurveyMonkey, etc.) for the same purpose. You can create an online survey that mirrors the interview protocol you are using. You log into the online survey (as if you are taking the survey yourself) and enter the interviewee’s responses directly into the survey. At the completion of the interview, you can import the data (most of these programs allow you to import into Excel or SPSS files). Cost: Free to $$ (depending on the online survey program you use)
I’ve yet to explore the tool myself, but I heard from a colleague that Google Documents now offers a way to develop online surveys for free: http://www.google.com/google-d-s/forms/. Cost: Free
I prefer using the aforementioned resources because:
- The forms I create help me stay organized and guide me through the interview when I am on the phone.
- I have flexibility about how I organize the questions on the form (i.e., I can cluster questions together or isolate a single question according to my preference).
- I can easily record both open-ended qualitative responses and close-ended quantitative responses using these resources.
- It saves me time because the data is immediately available in a spreadsheet/table format at the conclusion of the interview.
I also use an audio recorder to record many of my interviews. You can purchase audio recorders that connect to your landline phone or cell phone. Of course you should always ask the interviewee permission before recording the interview. I have had very few people refuse to be recorded. Keep in mind that recording interviews may not be appropriate for all data collection contexts. You must weigh the pros and cons of using an audio recorder in relation to the information you are inquiring about.