Hi, my name is Ayana Perkins, the programming Co-Chair of the Atlanta-area Evaluation Association as well as Senior Research Analyst and Evaluator at Infinite Services and Solutions. I am a qualitative enthusiast and often train other evaluators and researchers in these methods. What I have noticed is that participants are more likely to right to feel valued and engaged when sharing data using qualitative methods. In fact, interviews and focus groups are wonderful ways to encourage satisfaction and when done right, the evaluator can walk away with credible findings and the participant can leave renewed and excited about participating in the data collection event.
- Practice, practice, practice. With each new project, every member of the evaluation team should have a firm understanding of what to expect in the data collection event. What contingency plans exist when the recorder doesn’t work or too many people show up? Investing time in learning how to respond to these worst case scenarios produces an investigator or an evaluation team that is well poised to resolve all unexpected issues.
- Plan for informal conversation. Before any interview and focus groups, allow 5 to 15 minutes for informal conversation. This time should be built into the length of the focus group or interview. Further, the evaluator is able to shed the role of expert as well as imply that no greater effort than conversation is required. This strategy also increases an individual’s willingness to more fully participant in any icebreaker activity.
- Create opportunities for success. Previous experience and personality differences can partially influence how a person’s will likely respond to the open ended format. Even with these influences, there are strategies to help the participant feel like their contribution was a successful effort:
- Emphasize there is no right answer which helps to reduce social desirability in responses
- Acknowledge that no response is a response and ask whether or not the question was meaningful to them or more time is needed before responding
- Connect similarities in responses to enhance group dynamics
Focus groups and interviews do require a lot of preparation but this level of effort can be paid off with rich findings and satisfied participants.
Want to learn more about qualitative methods? Visit this website to identify ways to strengthen your project: http://www.qualres.org/. Although the site is not specific to evaluation, most of the recommendations would also apply for qualitative evaluation projects.
Have any of these strategies worked for you? Please share your experiences in the comments.
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